At the Pivot app, we strive to ensure a seamless user experience. This Help & Support Policy outlines how you can reach us for assistance, the types of support we offer, and our commitment to resolving any issues you may face while using our app.

1. Contacting Support

If you encounter any issues or need assistance, you can contact our support team in the following ways:

1. In-App Support: Access the "Help" section directly within the app to submit a support request.

2. Email Support: Send us an email at support@thepivotapp.ai, and a member of our team will get back to you as soon as possible.

3. FAQ Section: Browse through our Frequently Asked Questions (FAQs) for answers to common queries. Available in the "Help" section of the app and on our website.
   
   

2. Types of Support We Offer

1. Technical Support: We provide assistance for any technical issues, such as app crashes, login problems, or integration errors with third-party devices like WHOOP. Our technical support team will help troubleshoot and guide you through resolving these issues.

2. Account Assistance: If you need help with account-related matters (password recovery, updating personal information, etc.), our support team can assist you in accessing and managing your account.

3. General Inquiries: For any general questions regarding app functionality, features, or new updates, our support team is available to clarify how the app works and provide guidance on how to make the most of it.

4. Nutrition and Insights Clarifications: While our app provides personalized nutritional insights based on device data, if you have questions about how to interpret these insights or adjust preferences, the Pivot app’s embedded Chat can assist with clarifications. However, please note that we do not provide medical or dietary advice. Always consult a healthcare professional for medical concerns.

   
   

3. Support Availability

Our support team is available during Weekdays, Monday through Friday, response times may vary.

4. Response Times

We aim to respond to support inquiries within 48 hours. Please note that response times may vary depending on the complexity of the issue or the volume of inquiries.

5. Limitations of Support

Third-Party Device Issues: While we assist with integrating third-party devices like WHOOP, we are not responsible for technical problems with those devices. You may need to contact the device manufacturer for hardware-specific issues.

Medical and Dietary Advice: The Pivot app is designed to provide insights based on data, but it is not a substitute for professional medical or nutritional advice. Our support team cannot provide health diagnoses, treatment plans, or personalized dietary consultations.

6. Feedback and Feature Requests

We value your feedback! If you have suggestions on how we can improve the app or requests for new features, feel free to submit them through the in-app feedback form or via the website contact form at thepivotapp.ai. We continually work to improve the app based on user feedback and appreciate your input.

7. Self-Help Resources

1. Help Center: Our Help Center contains step-by-step guides and tutorials to help you navigate the app, troubleshoot common issues, and optimize your experience.

2. Video Tutorials: Access our library of video tutorials for visual guidance on setting up your account, syncing devices, and using key features.

   
   

8. Disclaimers
While we aim to resolve all inquiries in a timely manner, the Pivot app is not liable for any delays, errors, or disruptions caused by third-party devices, services, or unforeseen circumstances. Additionally, support interactions are intended to provide technical assistance and app usage guidance, not medical advice.

9. Support Language

Our primary language for support is English.

By using the Pivot app, you acknowledge that our support is provided in line with this Help & Support Policy. For further assistance, feel free to reach out to us at any time. We’re here to help!