Help & Support Policy
Learn how to contact Pivot support, resolve WHOOP or Apple Health connection issues and get help using your nutrition features.
At Pivot, we aim to provide a reliable and straightforward experience across supported devices and data sources. This policy explains how to contact support, the assistance we provide and the steps available when account, connection, synchronization or feature issues occur.
Contacting Support
In-app support: Open the Help section in Pivot and submit a request.
Email support: Contact support@thepivotapp.ai.
FAQ: Review common questions about connections, permissions, plans and app features.
Types of Support We Offer
Technical support
We assist with app crashes, login issues, subscription access, WHOOP connection problems, Apple Health permissions, synchronization errors and cases where required data types are unavailable.
Account assistance
We can help with password recovery, profile updates, account access, source disconnection and account-deletion requests.
Feature guidance
We can explain how to use calories and macro targets, meal plans, the Food Diary, Meal Capture, wellness scores, grocery lists and the AI Nutrition Coach.
Nutrition and insight clarification
Pivot can explain how app features and estimated targets are presented, but support does not provide medical diagnosis, treatment or individualized clinical advice.
Supported Connection Guidance
iPhone
Choose WHOOP or Apple Health.
Pivot uses one connected data source at a time.
Apple Health requires permission for specific activity, sleep, recovery-related and body data.
Android
Connect WHOOP.
Apple Health is not available on Android.
Garmin and Oura through Apple Health
Compatible Garmin or Oura data may work when it is synced into Apple Health and the required data types are available. Pivot does not connect directly to Garmin or Oura and cannot guarantee compatibility with every setup.
Apple Health Troubleshooting
Confirm that you are using Pivot on an iPhone.
Open Apple Health permissions and confirm that Pivot can read the requested data types.
Confirm that your Apple Watch or compatible source has synced recent activity, sleep and body data into Apple Health.
Reopen Pivot and refresh the connection.
If Pivot displays “Apple Health setup incomplete,” some required data types are unavailable from the current setup. Choose another supported connection or contact support.
Response and Resolution
Support response times may vary by request volume, platform and whether an issue depends on a third-party provider. Pivot cannot guarantee resolution of outages, delays or data-quality issues originating from WHOOP, Apple, Garmin, Oura or another external service.
Disclaimer
Support provides technical and app-usage assistance only. Pivot’s calculations and guidance are estimates for general wellness and do not replace professional medical or nutritional advice.